ITIL® 4 and IT Security

Training in ITIL® 4 Foundation and IT security lays the groundwork for efficient design and for IT service management (ITSM) that keeps operations running smoothly and raises the level of security. Professionals who have acquired this knowledge are well prepared for what the digital future will require of them. Demand for specialists in this area is set to keep rising, as more and more companies seek talent capable of building robust IT infrastructures while keeping their data and resources secure.

The course covers the ITIL® 4 Foundation framework and its concepts and offers a structured entry into successful, holistic ITSM. Built in line with AXELOS standards, it prepares you in a targeted way for the official exam for ITIL® 4 Foundation, which you can sit online with PeopleCert.

Your learning objectives at a glance

• Identify and describe the fundamental concepts and principles of ITSM as defined in ITIL® 4
• Name and explain the essential service components as well as the four dimensions of service management
• Explain the service value system and describe the advantages it brings to organizations, customers, and stakeholders
• Sketch the service value chain and trace the path by which demand is turned into realized value
• Summarize the main aspects of IT security and explain why the legal principles and guidelines governing IT security matter
• Use ITIL® 4 best practices to assess and improve IT services
• Show through case studies how ITIL® 4 principles and IT security are applied across different scenarios and company environments
• Present the knowledge you have gained in ITIL® 4 and IT security, highlighting why it is relevant for the digital future